General Sales Terms

These General Sales Terms define the sales conditions of the products sold by Visiotech. They are to be understood as a substantial part of each quotation, order and order confirmation of products.

The applicable sales conditions to an order are the ones valid at the order date.

1./ ORDER PLACEMENT

If you already have a sales contact person, you can pass the orders via him or her, through the usual communication channels. If you do not have a sales contact, you can make the order by telephone ((+34) 91 183 62 85), by fax ((+34) 91 713 93 44) or by e-mail (This email address is being protected from spambots. You need JavaScript enabled to view it.).

2./ OPENING HOURS

Monday to Thursday: from 9:00 to 18:30.

Friday: from 9:00 to 14:30.

3./ VALID PRODUCTS AND PRICE LISTS

The described specifications in this catalogue, as well as the ones mentioned in the Price List, web page, catalogues, newsletters, etc., are valid except for possible errors or updates.

To obtain the Price List of all the products included in this catalogue, please request it by telephone at our Sales Department ((+34) 91 183 62 85). Visiotech reserves the right to modify the prices of the material included in the Price List without previous notice. The published prices do not include taxes (VAT) and are to be understood as "Recommended Sales Prices".

4./ CUSTOMER ACCOUNT OPENING

To be able to open an account as Visiotech customer, you have to fill in the "CUSTOMER FILE" sheet that will be sent to you by our sales department. Once the sheet is completed and accepted, your data will be checked and a sales contact person will be assigned to you.

5./ PAYMENT TERMS

5.1./ PRE-PAYMENT

After you have placed the order at Visiotech and knowing the amount to pay, please pay in cash or by bank transfer to one of the accounts mentioned at the invoice. After payment, please send the bank receipt to Visiotech.

The mentioned bank transfer receipt should carry the stamp of the bank. After the reception of the receipt, the sales department will authorise the shipment of the ordered material. The lack of stamp at the receipt could delay the authorisation of the shipment of the material of up to 5 working days.

5.2./ PAYMENT BY BANKING RECEIPT OR TRANSFER

This option is offered to ease the continuity of the purchasing of the products. The Finance Department at Visiotech has to authorise the credit. To be able to do so, the invoicing volume should be higher than 3.000 euros.

The receipts will be issued according to the agreement reached with the customer. Please contact your sales contact person who will send you our credit request questionnaire.

After the authorisation of the credit and after the order placement, you should send the signed invoice to Visiotech.

6./ CREDIT ACCEPTANCE

Visiotech gives credit to the customers according to the level established by our Finance Department.

Visiotech reserves the right to accept or reject any request.

7./ RECHARGES DUE TO DELAY OR NON-PAYMENT

The amounts that are not paid on time will be added an interest rate of 2% per month, as well as the additional costs for the non-payment. According to the current legislation, law 24194 of 6 of July 1994. The financial recharges do not apply taxes.

8./ ORDER PROCESSING AND SHIPPING COSTS

Orders above 1000€ are delivered without any additional shipping costs.

Orders below 1000€ are charged 20€ as shipping costs.

Orders that are picked up at our warehouse are not charged any shipping costs.

Any special need regarding the material delivery, such as urgent delivery, air shipment, etc. will be covered by the customer.

9./ ORDER DELIVERY / PICK UP AT OUR WAREHOUSE

The customers who want to pick up the ordered material at our warehouse can do so Monday to Thursday from 9:00 to 18:30 hours, and Friday from 9:00 to 14:30 hours. Visiotech only accepts cash payment unless the customer has credit available, and by written  authorisation. To avoid delays, the customer should previously confirm the pick up time at least 2 hours before and always within the opening hours.

10./ RETURNS AND REPAIRS

If a customer needs to return material to Visiotech, for whatever reason, before doing so, the sales contact person must be contacted.

If a manufacturing defect is found during the first five working days after delivery, please contact the sales contact person who will inform you about how to return the defect material.

The material must be returned including all the parts, manuals and with the original packaging in perfect condition. Writing or labelling (own or from the transport agency) on the original product packaging or handling or change in the original product components is not permitted.

Damages caused by external devices, surges, electrical discharges, firmware reloads or incorrect product handling invalidate the guarantee.

Please ask our sales department if you have any doubts regarding this.

10.1./ DELIVERY ADDRESS

Visiotech

10.2./ RETURN COSTS

The customer must pay the return shipment. If it is confirmed that the defect is covered by the guarantee, Visiotech will pay the shipment of the substituting material, and the customer will receive a discount covering the shipping costs paid by the customer in the next invoice.

If the product is not covered by the guarantee, the transport costs and return shipments are always covered by the customer.

10.3./ TERMS AND REQUIREMENTS REGARDING MATERIAL RETURNS

If we do not receive any news from your side in a week after the reception, we understand that the delivery and the verification are correct.

- It is not allowed to use seals on the original packaging.

- It is not allowed to write the delivery address directly on the packaging.

- The material is not accepted without the original packaging or if it has been manipulated.

If Visiotech receives a product for repair and it is verified that the product works correctly, it will be returned, but the customer will have to pay the shipment and will be charged the review costs. No material return shipment is accepted after 7 days from the Visiotech invoice date.

10.4./ GUARANTEES

The Visiotech guarantee covers fabrication defects during a period of 3 years from the purchase date with the exception of:

- Batteries, Hard Discs, CDRW / DVDRW units and Monitors are protected by the guarantee granted by the manufacturer. Visiotech's warranty does not apply to any consumable items such as batteries, wear parts, or products with damage caused by overloading, storms or inappropriate use or abuses. Visiotech  will repair or replace the products covered by the guarantee without any cost whatsoever if the use of the equipment has been appropriate.

Visiotech is not responsible in any case neither for the consequences nor break downs caused by failures or negligences.

Visiotech is not responsible in any case for any personal injury, damage to any property or any other loss based on claims caused by product failure.

10.5./ RE-STORAGE COSTS

The customer can return the products that have been purchased during the last ten days after agreement with Visiotech with the exception of the special products mentioned in section 11.

After the mentioned period of ten days, the Sales Department can decide whether or not to accept the return shipment charging between 10% and 50% of the order value. The refund value can be used for the purchase of other material. The customer must mention it, when this refund is to be used for purchase of other material, so that it can be stated in the delivery note.

11./ SPECIAL ORDERS

If a customer wants to buy a product that is not included in our Price List, it can be requested under the following conditions:

- The order needs to be firm and can not be returned.

- 50% of the order value needs to be prepaid and can not be refunded.

12./ SHIPMENTS

The shipments to Northern Europe are normally done by DHL, but other transport agencies can be used.

The standard delivery time is 2-5 working days. However,Visiotech is not responsible for any possible delay caused by others. Any possible additional cost like local taxes, customs or any other type in the country of destination is to be covered by the customer.

13./ TECHNICAL ASSISTANCE

If the presence of technical personal of Visiotech is needed at the facilities where the customer is doing the installation, all costs regarding transport, accommodation and food expenses of the mentioned Visiotech personal is to be covered by the customer. The applied working hours will be invoiced up to a maximum of 10 hours per day, according to our current rates.

The technical assistance on our premises will be invoiced according to our current rates.

14./ MATERIAL DEPOSITS

All the material left in deposit at a customer will be invoiced after 30 days if it has not been returned to us before that. The material that is not returned in perfect conditions, including the packaging, will also be invoiced.

15./ GENERAL CLAUSES

Visiotech reserves the rights to invalidate these General Sales Terms, totally or partially, under the following circumstances:

A/ If the customer does not fulfil one or more of the terms mentioned in this agreement.

B/ If the customer ceases payment or states insolvency or in case of declaration of bankrupcy.

C/ If the customer does not fulfil the payment obligations.

Visiotech reserves the right to modify the above mentioned terms and conditions without previous notice.